RETURNS
Introducing Our Plant Guarantee: Your Plants Will Arrive Safe and Sound, Rain or Shine!
Discover our expertly packaged plants that arrive vibrant and alive!
We check all our plants prior to shipment for quality control and pack them with care. However, handling damages by shipping carriers can occur during transit. In these cases, we re-ship the plants at no cost to you.
Just contact Shop On In located at the footer of our website under Contact Us Page or shoponin@shoponin.com.
Return policy for all other products
All returns require a RMA number. Please contact us with your order number and the reason for the return before returning the item.
Within 30 days of sale of the products you purchased from us, you may return any item in new condition, with its original packaging and any accessories for a full product refund.
We do not refund any shipping charges. Items that are used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum 15 percent (15%) restocking fee.
Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund., example below:
You may return any unopened Brand-New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
DEFECTIVE PRODUCTS:
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non-refundable.
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.
SHIPPING POLICY:
Orders order processed and shipped within 1 business day. Weekends and holidays are excluded.